Return & Refund Policy

Effective Date: July 1, 2026

At Elegance-O, customer satisfaction is our priority. Due to the nature of consumable health products, our return and refund policy is as follows:

Returns

• Returns are accepted only if the product is received damaged, defective, expired, or if the wrong item has been delivered.

• To request a return, please contact us within 48 hours of receiving your order.

• Clear photos or videos of the product and packaging may be required for verification.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used products.

• Products with tampered or broken seals.

• Orders returned due to a change of mind or personal preference.

Refunds

• Once your request is approved, your refund will be processed to the original payment method within 5–7 business days.

• For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed method.

• Shipping charges, if applicable, are non-refundable unless the error was on our part.

Replacements

If your product arrives damaged, defective, or incorrect, we will offer a replacement at no additional cost, subject to product availability.

Order Cancellation

• Orders can be cancelled only before they are dispatched.

• Once an order has been shipped, it cannot be cancelled.

Contact Us

For any return, replacement, or refund request, please contact our customer support team with your order number and issue details using the contact information provided on our website.